[Resolved] EaseMyTrip.com — incorrect refund amount processing | |||
I have raised a query #1785213, where the easemytrip application was showing the refund amount after deducting only 500 where as when actual refund mail came it showed a deduction of around 50% of my ticket charge. I have also attached screen shot of the app which exactly shows that my refund amount would be inr 16.5k nearly. That is the reason i cancelled my ticket. Are you guys like fooling the customers. Was this information helpful? | |||
Nov 6, 2017 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Oct 06, 2017 EaseMyTrip.com Customer Care's response We would like to inform you that, Airline cancellation charges 3570/-per passenger and 250/-per passengerservice charges had been applied.Applied charges is correct and remaining amount has been refunded in your same account.We glad to help you feel free to contact us, we are available 24*[protected] Verified Support Nov 05, 2018 EaseMyTrip.com Customer Care's response Dear Sir, We would like to inform you that, Airline cancellation charges 3570/-per passenger and 250/-per passenger service charges had been applied. Applied charges are correct and the remaining amount has been refunded in your same account. We are glad to help you feel free to contact us, we are available 24*[protected]. | |||
1 Comment | |||
Comments
PNR NO XSWWFO got the cancellation email and told it will be refunded in my bank account but till date same has not been done. I got email on 22nd September and after that I have called customer care so many times but till now no resolution.
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