| Address: | EASEMYTRIP, Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India) |
The following flight was booked for Senior Citizens one of whom is a 93 year old woman, going on a religions pilgrimage to Tirupati, was rejected.
Booking ID : EMT[protected]
Booking Date :[protected]T13:04:31.28+05:30
While the senior citizens understand that the airlines concerned rejected it, the old people used your website to book tickets. Now the Prices have gone up.
The increase in price, as you made the old senior citizens (93 year old woman) for half a day and did not even care to communicate the rejection on SMS, has resulted in an increase in flight prices that now the Sr. Citizens have to bear. This is a huge burden on somebody who is subsisting on a merger savings.
Your customer service and company have shown utter disregard and insensitivity towards sr. citizens, especially a 93 year old woman planning on pilgrimage. This is extremely sad, discouraging and repulsive.
You have communicated no concerns for their age and financial situation as retained and non-earning old people, and instead mentioned that your company will be at loss if you provide any discount.
I wonder how an amount that would be a loss to a big company like EaseMyTrip, will even be berable by non-earning sr.citizens?
I wonder if the only way is to open a consumer case and demand compensation for the 93 year old woman and the other two senior citizens. Was this information helpful? | 
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