[Resolved]  EaseMyTrip.com — Issue against refund amt

My booking id emt70331826 due to covid i cancelled my flight on 13 august and full amt is to refund it but no one respond come from accounts team when ever i called they tell it is in process and take 7 days but no one has taken it seriously i called again and again they told me that my payment gateway phone pay not accepting the payment and it has been transferred through neft on 1 sep i agree with them and waiting for their mail for sending my documents but no one mail me again i talked same response please wait on 6 first time they called me and said due to sunday tomorrow u get mail and please provide neft details again i wait but no mail comes again i call on 10 sep i told them giving last chance i will file complaint on them no one is doing properly work refund amt not yet received they told me wait for one day definitely i get neft regarding mail on 11 but i get an mail that refund amount transferred to my wallet without my permission they do unsatisfied service and not going to use any more i need my amount back to my account with extra amt as compensation