EaseMyTrip.com — Issue with full refund as per 24 hour flight cancellation policy of DGCA

I have recently requested to cancel one of my flight booking with EaseMyTrip within 24 hours of booking with the flight date beyond 1 week.As per DGCA guidelines I have requested for a full refund.I have enquired the airlines about the guidelines and they too have mentioned that charges of any kind cannot be levied including the handling fee and convinience fee by the airlines as well as the booking agency.I was however charged with handling fee and convinience fee by EaseMyTrip for the cancellation.My booking id with EaseMyTrip is:EMT[protected].