Below are the sequence of events:
14 Mar 2023:
I had booked my flight from Hamburg, Germany to Hyderabad, India via Easemytrip from the Itinerary recommendations provided by Easemytrip.
I got email notification from Vistara that my connecting flight from Frankfurt to Delhi has been preponed from 21:40 to 20:20, which gives me with only 1 hour 10 minutes for transit in Frankfurt.
I kindly requested Easemytrip to provide an alternative which can help me catch the connecting flight, as i am travelling with 4 year old infant.
From[protected] until[protected], there has been multiple email to and from Easemytrip and multiple calls to their support center.
Below are the reasons which put me through extreame stress and trauma:
1. Everytime i call customer service, i had to explain them everything from step one. No one reads email chain and will NEVER pass call to their supervisor or manager.
2. Extreame long waits and no result and false promises. They say they have explained everything to their backend team and they will call me or email me and next thing you get email from new agent saying same thing and i had explain again from step one.
3. Despite other travel agents like expedia who helped their customers for similar cases (a friend of mine with same issue and same airline, just different date), Easemytrip kept asking e to pay more money.
4. Vistara has been very helpful in taking issue into their hands and providing with an alternative, and they also mntioned that this is againt the ethics and rules that Easemytrip is demading additional payment from customer.
5. Even after the issue is resolved with the help of Vistara not Easemytrip, i inform Easemytrip about their incompetence, they reply aying the flight cannot be rescheduled and asking for payment. This explains the level o[censored]nprofesstionalisam that they dont even care to read email form customer and blindly reply.
6. I provided them to call on alternate number, but keep calling on other numbers without even reading email and say i am not reachable.
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