EaseMyTrip.com — Multiple Transactions and no refund

I had tried to make a flight booking from EaseMyTrip mobile app from PNQ to MAA for 9th Jan 2023 on 13th Dec 2022, The booking failed but the money got debited from my account four times. When I called customer care they are not cooperative and had no details of the refund. I also called my bank and provided the CRN number of the transaction and still, there is no resolution or proper response.
Rs 7334 was debited four times

Also, there is a booking that I had made on the 18th of Aug 2022, the flight was delayed and I had to cancel the ticket and was eligible for a full refund (also submitted the letter from Airline regarding a full refund), but to date, I have not received the refund amount

Rs 16712 refund pending since 18th Aug 2022