[Resolved] EaseMyTrip.com — my booking is still pending after 4 days

[Resolved] EaseMyTrip.com — my booking is still pending after 4 days

C colinepalmo

I booked a flight for 2 persons from Bagdogra to Delhi for the 4th February 2020 four days ago and my booking is still pending and hasn’t been confirmed yet! The money has been deducted from my bank account (11226 INR) but I still don’t have the tickets! I’ve been calling the customer care center but no one receive my call. I’m not asking for much, just to get the service I paid for! Coline Cartier Was this information helpful? No (0) Yes (0)
Feb 5, 2020 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Jan 02, 2020 Updated by colinepalmo And now it is showed as resolved but it isn’t!! Verified Support Jan 04, 2020 EaseMyTrip.com Customer Care's response Dear Sir/Ma'am, Greeting from Easemytrip.com Kindly provide us your Booking id or register email id and contact number so that we can check and assist you accordingly. Regards; Easemytrip Team Jan 04, 2020 Updated by colinepalmo Hello, Here are my infos: EMT68332767 [protected]@icloud.com [protected] Regards, Coline Cartier Jan 04, 2020 Updated by colinepalmo Now I would like to even cancel it and get a refund.. because of that booking pending I couldn’t confirm other plans during my stay and now it’s too late. Coline Cartier Verified Support Jan 05, 2020 EaseMyTrip.com Customer Care's response Dear Sir/Ma'am, Greetings from EaseMyTrip.com. We regret the inconvenience caused to you. We would like to inform you that your refund has already been processed from our end. Please find below refund details: Booking id : EMT68332767 Refund Amount - 11226 Transaction reference ID - 9TY[protected] We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team
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