[Resolved]  EaseMyTrip.com — No full refund as promised

I have booked my flight through Easemytrip and then I had to cancel my flight. For the refund, I was supposed to receive 55364 Rs. I received two emails that said due to technical issues, the refund will be split into two payments partially- 1) 30, 205rs and 2) 25, 159rs. I just received 25, 159 Rs yet. I haven't received the remaining amount. It's been over 8 days. There is no sign of a refund process that has been initiated for 30205.
I can't see it in my dashboard either. The half amount was refunded quite quickly. Why is it taking so long to receive the other half?
The customer care told me that I will receive an email regarding my second refund initiation, still no signs of it. It's been over 18 days and still no signs of it. The experience is extremely overwhelming and disturbing.