EaseMyTrip.com — No Refund after cancellation of the flight

EaseMyTrip.com — No Refund after cancellation of the flight

P p_bansal_456 from Bhopal, Madhya Pradesh Oct 30, 2023 Nov 16, 2023 This thread was updated on Nov 16, 2023

I had done by booking for AirIndia flight through EaseMyTrip. My flight with Air India was scheduled for 29-Sep-2023. I called Air India to cancel the flight and they canceled it immediately with a confirmation. Air India suggested to reach out to EaseMyTrip for refunds. I raised a refund request on 22-Sep-2023. They reverted after 10 days (once the flight had flown) on 2-Oct-2023 saying that your refund request had been rejected because the cancellation fee was higher than the ticket cost. I had been asking for a cost breakup (cancellation fee higher than the ticket cost) but was never given a correct response. No refund was issued till now. My PNR Number is 6RUFRQ. Booking ID: EMT[protected], Was this information helpful? No (0) Yes (0)
EaseMyTrip.com customer support has been notified about the posted complaint.
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p_bansal_456

from Bhopal, Madhya Pradesh

Nov 16, 2023

Update 15 Nov 2023: No action has been taken by EaseMyTrip.com yet.

EaseMyTrip.com Customer Care's response, Dec 1, 2023

Verified Support

Hi,
We regret the inconvenience that caused you. However, we have tried to contact you on the registered contact number, but unable to connect with you. Moreover, as checked the cancellation charges and the used fare for booking is higher then the ticket cost due to which ticket amount remains non refundable.