EaseMyTrip.com — No Refund Amount Received

ayush_agrawal

Dec 27, 2023

Address:

1 main, 1 avenue teachers colony kormangla 1 block Bangalore (560034)

I did a booking from EaseMyTrip of Go First airlines from Bangalore to Lucknow for 11 Nov. This flight got cancelled by Airlines and not informed to me. I notice this issue on 7 Nov when I am trying for web checking and had to do a new booking at double rates. Still, I did not receive my refunded amount. I already paid double money in booking new tickets, did not receive any help from airlines or EaseMyTrip. Flight is still showing conformed on portal due to which I was miss informed and have to do my booking in last minute.
PNR: L9SIRJ

+2 photos

Was this information helpful?

No (0)

Yes (0)

EaseMyTrip.com customer support has been notified about the posted complaint.

Related EaseMyTrip.com reviews

View all 1308 EaseMyTrip.com Reviews

Comments

EaseMyTrip.com Customer Care

from Delhi, Delhi

Dec 29, 2023

Verified Support

Hi Ayush,
We tried to contact you on the registered contact number, but unable to connect with you. However, we understand the frustration and concern you're experiencing, and we share those sentiments. Unfortunately, the refund from Go First Airways has not yet been received in our bank account. It's important to emphasize that our ability to move forward with the refund is contingent on obtaining the refund from the airline. Once we have successfully received it, we will promptly initiate the refund process. Your patience during this waiting period is genuinely appreciated.