EaseMyTrip.com — No refund for failed seat booking

PNR: JDYT5D, DED to GOI SpiceJet flight on Dec 6th
I paid INR 2598 on Dec 4th for booking seats 1E and 1F. The money was debited but the seats were not booked. I called customer care who confirmed the money would be back in next 5-7 days
After that I have called on Dec 18, Dev 23, Dec 24, Dec 31, Jan 1 and each time they tell me it will take 5-7 days.
Since Dec 4th they are saying it will take 5-7 days.
I am losing faith due to this harassment now. The airline told me and EMT customer care confirmed as well that the money is with EMT.