Hi,
I am writing to bring to your attention a grievance I have encountered regarding the refund for a cancelled flight. The flight was booked through the travel agency Easemytrip, and despite multiple attempts to resolve the matter, I have not received the refund owed to me. I kindly request your intervention and assistance in resolving this issue.
On May 1, 2023, I booked a flight with Gofirst Airlines through Easemytrip, with the following details:
Flight Details: [PNR - MCJTGA, Booking ID - EMT[protected], Flight Number - G8-285]
Departure Date: May 13, 2023
Amount Paid: [Rs. 9502]
Unfortunately, the flight was cancelled by Gofirst Airlines on May 8, 2023, and I was informed by the airline that the refund process would be handled by the booking agency, Easemytrip. On May 9, 2023, I received a receipt from Gofirst Airlines confirming that the refund amount had been processed back to Easemytrip.
Since then, I have been in constant communication with Easemytrip regarding the refund status. However, despite their assurances, they have repeatedly claimed that they have not received the refund amount from Gofirst Airlines. This contradictory information has caused significant confusion and frustration on my part.
I have also reached out to Gofirst Airlines, who informed me to fill a form for NCLT (National Company Law Tribunal) Proceedings after 20 days. Despite complying with their request, there has been no update or progress in resolving the matter.
Considering the lack of cooperation from both Gofirst Airlines and Easemytrip. I kindly request your immediate intervention in this matter to ensure the swift resolution of my refund request.
I have attached copies of all relevant documents, including the booking confirmation, the receipt confirming the refund from Gofirst Airlines, and any other supporting evidence for your reference. I request you to thoroughly investigate this matter and take the necessary steps to rectify the situation promptly.
I kindly request your response and assistance within a reasonable timeframe to ensure that this issue is resolved expeditiously.
Thank You,
Chetan
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Please note that as of now no refund has been initiated in our bank account. We will process the refund as soon as we receive it from the airline. We request your kind cooperation meanwhile.
When I denied that he said I'm declining the voucher and passing this issue to different department, You shall receive a call from them about getting your money in your source account.
This is ###, it's been 12 days since I have received that call, What kind of game or prank is this.
I got the call from 8171864148 on 26th June.