EaseMyTrip.com — Non cooperative behavior towards customer

I made the bookings for my travel from Ease my trip.
Complaint: I didn't receive my identity card from the embassy as it had been with them for more than 3 months, so I asked Easemytrip to reschedule my flight or if I could avail myself of any voucher (as I still haven't received the required documents.). They didn't cooperate with my mail. I am a student and despite letting them know I wanted to reschedule my flight; I didn't receive any proper response from them.

I am very disappointed with how unprofessional their customer services are. If I had received a timely response from them, I wouldn't have lost this much amount of money.

Take their services on your own risk.