| Address: | New Delhi | | Website: | easemytrip.com |
Sir,
I booked two air tickets from Bangalore to Varanasi on 26.06.2022 & I cancelled the same seperately on 31.08.2022 with reference No. EMT[protected]. On the same day I got the refund for one ticket amounting to Rs 3759/- and I didn't receive another amount (Rs.3759/-). On taking up the matter with their call center, they are not giving any proper reply and simply telling that refund is completed and to wait for 5 days. I insisted them to provide the remittance reference numbers for both tickets to enable me to verify the cancellation of which ticket the refund has not come. They gave me only one reference number[protected] dt. 31.08.2022) amounting to Rs.3759/- but, they are not giving another reference number. It clearly shows they have not refunded and in their app they are showing both the cancellations are refunded. Despite my repeated requests through call center / mail to '[protected]@easemytrip.com' there is no response. Now they have blocked my email id and whatever mail sent is bounced back.
I am senior citizen and unable to withstand the stress.
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