EaseMyTrip.com — Non-refund of Air fare for flight cancelled by the airlines

I had booked my flight ticket from Hyderabad to Chennai on 21st Feb'22 by Go Air on Easemytrip.com. My Booking reference NoEMT94798333

The flight was cancelled by the Airlines Go Air. The amount was refunded by the Airlines Go Air to Easemytrip.com few months back. I have been asking the booking platform company Easemytrip to transfer the refund amount to my bank account for the last few months.

I am not getting proper response from them and they are blaming internal system issues for not transferring the amount. It is more than 6 months and i am yet to get my refund amount.

Request you to intervene and arrange to transfer the amount with interest to my account at the earliest. Thanking you

Fw: Your Flight Tickets for HYD-MAA
Prasad N

I am yet to get any response to my earlier mail asking you to refund the amount for the cancelled flight - details given below.

I also got a response from the Airlines that the amount has been refunded to the travel agent. Their mail is attached for your reference.

I want you to settle this amount immediately else i will be forced take this up strongly with the compliance officer / nodal officer / others as required.

Expecting an early resolution to this.

Regards

Prasad.N

Fmrom: Go First Feedback
Sent: Friday, July 15, 2022 4:31 PM
To: [protected]@hotmail.com
Subject: Re: Request to refund the Air fare amount for flight cancelled by the airlines - PNR H7W48Z [ ref:_00D90g2nX._5000o3UMZna:ref ]

Dear Mr. Prasad,

Thank you for writing to us.

We would like to inform you that full refund has been processed for PNR # H7W48Z on 22 Feb 22 to your travel agents account. We would request you to contact your travel agent for the further refund process. We have shared the eticket copy for your reference.

We look forward to welcoming you on board our flights soon.

Regards,

Nigel Dlima
Customer Care

From: Prasad N
Sent: Wednesday, April 13, 2022 2:13 PM
To: EaseMyTrip
Cc: [protected]@hotmail.com
Subject: Re: Your Flight Tickets for HYD-MAA


The Manager
Customer Care

I had booked the following ticket through your platform. The flight was cancelled at the last minute and i was informed by the airline that the amount will be refunded within 7 days. It has been more than 6 weeks now and I am yet to get my refund. I also heard from the Airline that the amount has been refunded to you and you will be refunding the amount to me.

Can you arrange to refund the amount immediately and confirm.

Regards

Prasad.N

From: EaseMyTrip
Sent: Monday, February 14, 2022 4:47 PM
To: [protected]@hotmail.com
Subject: Your Flight Tickets for HYD-MAA

EaseMyTrip
E-Ticket

Booking ID - EMT94798333
Booking on - Mon, 14 Feb 2022 16:42

Onward Flight

Hyderabad to Chennai | Mon, 21Feb2022

Go First G8- 503

HYD 16:00

Mon-21Feb2022

01h 10m
Economy
MAA 17:10

Mon-21Feb2022

Baggage Info - Check-in: 15 KG, Cabin: 7 KG | GoSmart Fare

Traveller Details
Passenger Airline
PNR Ticket
Number Travel
Insurance Class | Cabin
Add-Ons
Seat No Meal
Preference Extra Baggage
Status
Mr. Prasad Nelliparthi
H7W48Z H7W48Z/1/1 Not Confirmed X | Economy 22D - - Confirm
EaseMyTrip
Booking ID -EMT94798333
HYD-MAA

Fare Summary

Thank you for making the payment of 4527 INR. Fare details are mentioned below

Fare Details Amount (INR)
Basic Fare 3901.00
Taxes 967.00
Discount (-) 725.00
Seat Amount 200.00
Reschedule Charges 0.00
K3 184.00
Total 4527.00

Hyderabad-Chennai Cancellation Charges
Type Cancellation Time Airline
ADT
Before 72 hours of flight Departure 3000
72 hours to 4 hours of flight Departure 3500
Cancellation Charges
EaseMyTrip Fee: 300 per pax per sector
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We recommend you check-in at least 3 hours prior to departure of your domestic flight and 4 hours prior to your international flight
Carriage and other facilities provided by the carrier are subject to their Terms and Condition. We are not liable for missing any facility of the carrier.
To cancel tickets in less than 6 hours prior to departure, please contact the airlines directly. We are not at all responsible for any losses on receiving the request in such cases.
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Convenience fee is non-refundable in case of ticket cancellation by the user, or flight cancellation by the airline.
The amount paid for the cancellation protection will not be refunded under this offer at any circumstances.
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Airline Contact Information: Go Air - [protected]
EaseMyTrip Contact Information:[protected]
Please reference the Airline PNR Number when communicating with the airline regarding this booking.
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