[Resolved] EaseMyTrip.com — Non refund of cancellation fees on non operation Flight

Aji Avarachan

May 21, 2022

Address:

Faridabad

I have booked AirIndia tickets through online portal Easemytrip.com on 15th Feb'2020 as per the following details.

1. Delhi to Cochin on 14th August 2020- Flight No. AI-512. Airline PNR-Y6KWL

2. Cochin to Delhi on 25th August 2020- Flight No. AI-47. Airline PNR-Y6KEP

Booking id: EMT70528097 and EMT70525774
Ticket Nos.[protected],[protected],[protected],[protected] //[protected],[protected],[protected],[protected]

Due to the Covid-19 current situations prevailing at that time, the airlines have not operated the flights on both the days.

I have applied for the full refund from Easemytrip.com for the non operated flights. i have been writing to you since August 2020. After many follow ups the have partially refunded after deducting airline penalty as below.

For Booking id: EMT70528097
Airline penalty: 12, 636‬ (3159 per pax)
Total Refunded Amount of Rs.1716

Booking id: EMT70525774
Airline penalty: 12, 636‬ (3159 per pax)
EMT cancellation service charge: 1200(300 per pax)
Total Refunded Amount of Rs.548

I have written many times past two years for a full refund. Many times the Easemytrip.com have reverted that they have not got a airline confirmation for a full refund. Now even after airline confirming a full refund of the ticket amount, Easemytrip.com is not refunding the full refund.
As per EMT booking portal/ tickets booked, there was no cancellation charges on the tickets booked.

Request you is for a full refund at the earliest.

Thanking You,
Aji N Avarachan
[protected]

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Jun 30, 2022

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

May 23, 2022

EaseMyTrip.com Customer Care's response Dear "Aji Avarachan
", we are getting your details checked with booking ID EMT70525774/EMT70528097 and you will get an update on this soon. Till that time your patience is highly appreciated.However, we request you to kindly share full refund confirmation from the airlines on [protected] so that we can take the necessary action asap.

Aug 15, 2022

Updated by Aji Avarachan Dear Sir,
I have raised the complaint for two ticket cancellations. I have received refund only for one ticket.

Refund for other ticket is still pending for the travel details below:
Booking id - EMT70525774, PNR No. Y6KWL for travel from Delhi to Cochin on 14th August 2020, Flight No. AI-512.

I have been again writing and sending email reminders to you for the pending refund. There is no positive reply. Only reply I am getting to be patient and wait for the refund. It's been two years now for the refund.
Request you is for a full refund at the earliest.

Thanking You,
Aji N Avarachan
[protected]

Sep 12, 2022

Updated by Aji Avarachan There is not reply or update from Easemytrip on the above complaint.