EaseMyTrip.com — Non refund of ticket received by ease from airlines

Tannu Arora

from Delhi, Delhi

Apr 23, 2022

Address:

EA 162 INDERPURI NEW DELHI

Please note that I had done booking on 18.09.2021 20.40 through Easemy Trip for round way Delhi-Patna-Delhi booked under separate booking id.

The booking ID EMT87295482 FOR FLIGHT DELHI TO PATNA ON SG-8721 FOR 7:25 DEPARTURE WAS BOOKED VIDE PNR NUMBER B7RVVV IN THE NAME OF MRS. RIDHIMA KUMAR AND MS. TANNU ARORA.

AMOUNT CHARGED WAS BASIC FATE 8750+ TAXES 1630 AND SEAT AMOUNT 250 PLUS K3 FOR 448.

WE RECEIVED A MESSAGE ON SUNDAY AT 9.13 AM THAT OUR FLIGHT IS RESCHEDULED FROM 7.25 AM TO 19.10 I.E. 7.10 PM APPX 12 HOURS DELAY.

ON FOLLOW UP WITH AIRLINES THEY HAVE CONFIRMED THAT REFUND WAS PROCESSED IN OCT 2021 ITSELF TO EASEMY TRIP SO REQUEST YOU TO KINDLY REFUND THE SAME

Was this information helpful?

No (0)

Yes (0)

EaseMyTrip.com customer support has been notified about the posted complaint.

Related EaseMyTrip.com reviews

View all 1308 EaseMyTrip.com Reviews

Comments

EaseMyTrip.com Customer Care

from Delhi, Delhi

Apr 24, 2022

Verified Support

Dear Tannu Arora, We tried to contact you on your registered mobile number but you did not respond to the call however This is in regards to the Booking id: EMT87295482 ./ PNR: B7RVVV, As we have received the full refund from (airline), I would request you to place the cancellation request from our self-service portal with last option flight was cancelled by the airline.

To cancel/claim refund of your booking.
Step1: Log-in into EaseMyTrip self-service portal (mybookings.easemytrip.com) as a guest or signed-in user.
Step2: Retrieve Booking >> Cancel flight
Step3: Select passenger(s) and itinerary to cancel >> Choose your reason to cancel/claim refund >> Check Refund/Cancel >> Claim Refund