EaseMyTrip.com — Non refunding of voucher not used.

Address:

Gurgaon

I wanted to use multiple Easemytrip vouchers, that I obtained by redeeming my HDFC Credit Card points. The customer rep on the phone said it should be possible, when I could not do it. He guided me to enter the first voucher number [protected] and click on "Redeem". After that, he asked me to enter the second voucher number [protected], and click on "Redeem". It replaced the first voucher. I dd not complete the transaction. Later, I got a mail from Mohd Zuber saying they only allow one voucher per booking. I asked him to refund the values to the 2 vouchers not used, and he promised it was done. It was not done when I checked again. After that, no one has replied to my emails and no one has refunded those vouchers. I am currently losing 5000 INR in those vouchers. The case number is EMT_[protected].