[Resolved] EaseMyTrip.com — Non returning of Airline ticket refund

[Resolved] EaseMyTrip.com — Non returning of Airline ticket refund

V ValiantzNiranjan Apr 4, 2023 Apr 15, 2023 This thread was updated on Apr 15, 2023

I have booked Airline ticket through easemytrip.com. My sector was MCT to MAA with Air India airline. Due to operational reason, airlines has changed the flight timings which was not suited for me. Immediately I replied to Easemytrip to cancell my ticket and requested for full refund as the airline has changed their times on[protected]. From then onwards, am continuously following with Easemytrip for my refund, they simply put on the airlines side has to give the Authorization for the refund. Almost 50days am following with them. Thrice times I went to Air India office and they said that the ticket has booked through Easemytrip and they have to refund, there is nothing to do with the Airline approval/Authorization. This also had conveyed to easemytrip with AirIndia mail as a proof. Even after that also, they started to tell me the same answer. I really do not know, what I should do to get the refund amount. Because of this I totally got mental stress. Kindly help me to get the refund from that Agency. Booking ID : EMT[protected] Regards, Niranjan Was this information helpful? No (1) Yes (0)
Apr 16, 2023 Complaint marked as Resolved Amount refunded EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Apr 07, 2023 EaseMyTrip.com Customer Care's response Hey Niranjan, we regret the inconvenience caused to you. We have already escalated this to the airline and we are following up and we will update you as soon as we get the update. Apr 07, 2023 Updated by ValiantzNiranjan From 09-02-23 to 07-04-23 ur team is following up with the airline for this issue. May be ur team requires another 10years? Airlines clearly told they can't do it from their side, and also I have requested recently for partial refund ( deduct airline cancellation charges and your service fee also) and return my refund amount, for that why airline approval is required. Only your team is telling stories to the customer. No proper action they are not taking. Verified Support Apr 12, 2023 EaseMyTrip.com Customer Care's response We regret the inconvenience caused. However, we are already following up with the airline on this and will resolve the issue at the earliest. Please allow us some time. Apr 15, 2023 Updated by ValiantzNiranjan How many months do u require for a single refund? As am requesting for partial refund only, why airlines intervention is required? You don't have the intention to refund the amount to your customers? You are making the customers not satisfactory. Attached the Airline message also.
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EaseMyTrip.com Customer Care

from Delhi, Delhi

Apr 5, 2023

Verified Support

Hi Niranjan, we regret the inconvenience caused. We request you to kindly share the booking details on [protected] so that we can assist you accordingly.

ValiantzNiranjan's [Complaint's author] reply, Apr 6, 2023

EMT[109550760]

ValiantzNiranjan

Apr 9, 2023

Any updates on my refund