EaseMyTrip.com — Not getting full refund from travel agency

I canceled my flight from AKASA airline on the 26th of June and from their end, it has been mentioned that money has been cleared and transferred to travel agency EASEMYTRIP. I also got the confirmation mail from AKASA Airlines that the money was moved to EASEMYTRIP on the 7th of June. but when I contacted EASEMYTRIP, they are keep on telling me that refund is pending from the airline side. The PNR number for my flight booking is PNR - IZP87L for your flight booked from AMD To HYD. Every time I call, customer care people use to tell me their refund department will contact me but I never get any call from their end. Kindy help to get my money back.