EaseMyTrip.com — Not getting refund of my ticket for the cancelled flight

EaseMyTrip.com — Not getting refund of my ticket for the cancelled flight

P Priyotoshm Jun 22, 2022 Jul 5, 2022 This thread was updated on Jul 5, 2022

Booking ID - EMT72650526, PNR - E5I2JL flight booked from MAA To RDP. During pandemic time our flight was cancelled by the airlines and they told they have added the booking amount in credit shell. Now when I am going to use the credit shell it says me to contact with respective booking partner from where the ticket was made. I conveyed this message several time to EasemyTrip customer care and first few times they told they will be refunding the booking amount in my bank but now they are telling that they are communicating with airlines and reply me back once they will get reply from airlines . It has been going like this since last few months and my 8.5K rupees get stuck. Was this information helpful? No (3) Yes (0)
EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Jun 23, 2022 EaseMyTrip.com Customer Care's response Dear Sir, We would like to inform you that your Refund confirmation is pending from airline side and once it will be authorise from airline end we will update you through call or mail respectively, till the time your patience is highly appreciated. Jun 23, 2022 Updated by Priyotoshm I have communication even with the Airlines also and they are saying that they have processed the amount to the bookings agency. Even after that also if I consider you statement is true then please let me know how much time you need to check with the airlines ??? I haven't book the ticket directly in airline's web portal instead I have trusted you for that and when flight got cancelled why I have to suffer for so long. Verified Support Jun 24, 2022 EaseMyTrip.com Customer Care's response Dear Sir, We have sent the reminder mail to the airline once they will respond to us we will notify you as of now we can not provide you with an accurate time limit on how much time they will take to respond. Jun 24, 2022 Updated by Priyotoshm Sir, Can you please check when was this ticket canceled ? Since last few months I have been haring the same updates, there most be some progress on this or is it got stuck somewhere ? Please take it seriously, my intention is only to get solution anyway and my time is important . Verified Support Jun 27, 2022 EaseMyTrip.com Customer Care's response Dear Sir, We apologize for the inconvenience caused to you.But we have sent the reminder mail to the airline once they will respond to us we will notify you as the delay is from the airline side. Jul 05, 2022 Updated by Priyotoshm Thanks to Consumercomplaints.com . When I am putting my comment here then only I get some update. Dear EaseMyTrip, I have waited so long to get the resolution . Now today I need to book two tickets, Can you please do the adjustment with the amount which got stuck for your process and communication with airlines??
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EaseMyTrip.com Customer Care

from Delhi, Delhi

Jun 23, 2022

Verified Support

Dear Sir, We would like to inform you that your Refund confirmation is pending from airline side and once it will be authorise from airline end we will update you through call or mail respectively, till the time your patience is highly appreciated.