[Resolved] EaseMyTrip.com — not provide ticket no. | |||
I issued a ticket on saturday evening, 15 feb using easemytrip the trip id is emt70530919, for 16 feb with saudi airlines from mumbai to riyadh, the payment has been deducted, but i received the ticket without ticket no. Airline pnr was wi5plm, i checked the ticket status on saudi airlines site using this pnr, it showed payment status "not paid" after one hour saudi airline showed your booking is cancelled, during this period i tried to call so many times to easemytrip customer care no, but not received by them, i mailed to confirm this booking to easemytrip but no revert at last i tried to cancel this booking on mail but no revert, i tried to cancel this booking myself but not cancelled, this tkt is not confirm without tkt no., now 17 feb when i called to easemytrip, the customer care representative, she gives a foolish reply that your booking is confirmed and ticket number is also generated there, how a passenger can travel on that 16 feb ticket, she tells me that this ticket has been no show, if you will cancel you will be charged by airline as well easemytrip, totally they have done wrong but they say i will bear are losses. I want to them they will full refund to me in my account as soon as possible. Was this information helpful? | |||
Mar 21, 2020 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Verified Support Feb 19, 2020 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings from EaseMyTrip.com Thank you for writing your query to us. This is to inform you that we can process the refund amount as per airline's cancellation policy. If you wish to cancel your Booking please visit to the below link and request for cancellation for No Show refund as you missed your flight. https://mybookings.easemytrip.com/MyBooking/CheckModifyBooking We would be glad to help you. Please feel free to contact us in case of any other assistance. Kind Regards, EaseMyTrip Team [protected]/[protected]Available 24X7) | |||
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