[Resolved] EaseMyTrip.com — Partial Refund - Convenience Charges

sj4simplyjustin

Aug 4, 2021

Website:

www.easemytrip.com

EMT 84953940.

The airline has cancelled the flight and offered full refund to EaseMyTrip. However, EaseMyTrip is not refunding the convenience fee ~900 Rupees.

On enquiry with the Customer Service team, the team has stated that it is as per policy and is mentioned on the confirmation email after booking.

It was not mentioned during the course of booking, irrespective of service is terminated by the passenger or airline.

Only after making the purchase customer gets to know about this charges.

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Sep 18, 2021

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2021

EaseMyTrip.com Customer Care's response Dear Sir, I hope as per telephonic conversation your query has been addressed as As mentioned in our terms and conditions, Convenience fees paid by the user is non-refundable.

However as one-time courtesy, We have initiated the process to refund convenience fees in your corresponding mode of payment.

We would also like to recommend you to opt for Zero Convenience Fees offer on Easemytrip.com while booking your next flight ticket.