EaseMyTrip.com — Partial refund received against full entitlement

I booked an Air India flight number AI-807 from Delhi to Bangalore for[protected] for 9 passengers from Ease My Trip on 19-11-21 by paying Rs 46103/- The booking Id is EMT90872370 and PNR is H9013.

Within two hours of booking, I had to cancel the ticket. But before cancelling, I confirmed from Ease My Trip, Air India customer service as well as DGCA Passenger Charter that I will get full refund without any deductions if I cancel any domestic booking within 24 hours of booking. ( Screenshot of DGCA Passenger Charter attached) Only then I cancelled my booking on the same day within two hours of booking.

I was astronished to see that Ease My Trip refunded me only Rs 12393/- on the same day instead of Rs 46103/- on the grounds that I cancelled my booking under normal cancellation. Nothing of this sort was told to me during my telephonic conversation.

I made many calls and sent emails to Ease My Trip as well as Air India but without any fruitful results.

Kindly help me getting balance amount of my refund pl. I shall be very thankful to you

Tejpreet Singh Wasu
[protected]