EaseMyTrip.com — Pending tickets for three days after transaction was completed

We bought two senior citizen tkts for medical reasons on 5th September and tkts are still showing pending after three days and moreover transaction was completed
NO INFORMATION was given to us for last three days.Today when we called they are saying that they are sorry and will refund the money.
IS THIS A JOKE.
In these three days prices have tripled.HOW DO YOU EXPECT SENIOR CITIZENS TO BUY TKTS AGAIN.
YOUR WEBSITE IS STILL SHOWING THAT TKTS ARE AVAILABLE FOR SENIOR CITIZENS
IT IS YOUR RESPONSIBILITY TO LOOK INTO THIS AND PROVIDE ME THE TKTS IN THE SAME RATE
THIS IS NOT EXPECTED FROM A COMPANY LIKE YOURS.THIS IS NOT DONE.
DON'T FORCE US TO GO TO CONSUMER FORUM AS WELL AS SOCIAL MEDIA
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