I booked Shiv resort in rishikesh on 17 June for one night stay .. EMT[protected]
Just after booking i got coordinates of resort on my what's app obviously I believed ease my trip shared correct coordinates and I followed that coordinates..but when I reached the coordinates location there was nothing immediately I called easemytrip support team and I got hotel owner number ..after I had a call with hotel owner I got to know hotel is around 10km away from the coordinates shared by Easemytrip on my registered what's app number ..and due to congestion Google map showed 2 hours to cover that 10km. Also, I did not in position to travel more ..I was tired mentally and physically till that time..hence I booked near by hotel. Please check with Shiv resort hotel owner I did not check in there.
Once user book hotel ..it should be your sole responsibility to verify hotel details are correct or not before sharing with users.
Please refund my amount ASAP. I already tried to reach support team and they denied with reason that we shared the direct hotel number with you.
Question is why didn't you shared hotel owner numer while booking itself...is this the reason justifiable by your support team?
Ease my trip did put me in wrong location ..hence I want my refund back asap.
Kindly refund my booking money otherwise, I will file a complaint against Easemytrip in court.
Please find what's details below...check your database as well...
What's app message
"
Dear Akash Sharma,
Thanks for booking with EaseMyTrip.
Your *Hotel Booking* for SHIV RESORT in RISHIKESH has been Confirmed. Please find details of your booking mentioned below
*Passenger Names:* Akash Sharma
Booking ID: EMT[protected]
Hotel Confirmation ID: ETP[protected]
Hotel Details: Main Badrinath Road, Tapovan
Room Details: Balcony Room with Hill View
Checkin Details: 17-Jun-2023(Saturday) 12:00 PM
Checkout Details: 18-Jun-2023(Sunday) 11:00 AM
Property Directions: https://www.google.com/maps/search/?api=1&query=30.[protected], 78.[protected]
Care Team,
EaseMyTrip.com
Phone:[protected]
Email: [protected]@EaseMyTrip.com
"
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