EaseMyTrip.com — refund due (medical health emergency)-easemytrip complaint # emt_[protected]

sanjayk72sht

Dec 20, 2023

Address:

Easy Trip Planners Ltd. Delhi Building No. - 223, Patparganj Industrial Area, New Delhi - 110092 (India)

Its extremely dis-appointing to communicate with booking agency easemytrip.com (web portal/mobile application).Its extreme level of harassment by this booking agency while providing wrong information about airline, not made cancellation of flight on request .Denying refund against medical emergency .It reflects melafide intentions of this booking agency to grab customer's hard earned money. In-human activity of this booking agency is non tolerable. Already escalated this concern to Air canada case # CAS[protected]N5G5M(dt.12/12/2023), Air India with case #[protected]dt.02/12/2023) & 0370288(dt.12/12/2023).All required documents already been submitted to company by e-mail. Ease my trip is running away from his responsibilty. No resolution against easemytrip complain # EMT_[protected] till yet.

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Comments

sanjayk72sht

Dec 21, 2023

Easemytrip is making fool to their customers to grab their hard earned money.Today got revert through phonic conversation. There are showing their melafide intentions to grab my fund and denying my refund on health medical emergency basis.All documents already been submitted as per requirement of airlines and easemytrip(booking agency). Complaint numbers already provided to you.

EaseMyTrip.com Customer Care's response, Dec 22, 2023

Verified Support

Hi Sanjay,
We do understand the anguish in this regards. However, as informed you earlier that the ticket is Non-Refundable in accordance with the airline fare rules and upon verification, the medical waiver policy has been denied by the respective airline. The airline's response has been sent to your registered email id; kindly review the information.

sanjayk72sht's [Complaint's author] reply, Dec 23, 2023

Easemy trip seems involved in fraudulent activities. Today i got a call from their accountant named Sumit(Mobile # 07303156048) who asked me payment transaction ID which i not disclosed and when i enquired to get his verification he dropped call. I called upon easemy trip customer support team but their indifferent behaviour disappointed me. It seems their team is corrupted and involved in fraudulent activities to cheat their customers.
Further i escalated my concern to airline directly and hopefully they will resolve it. But booking agency easemytrip lost its credibility.

EaseMyTrip.com Customer Care

from Delhi, Delhi

Dec 21, 2023

Verified Support

Hi Sanjay,
Efforts have been made to reach you at the registered contact number, but unfortunately, we were unable to connect. It is essential to note that the ticket is Non-Refundable in accordance with the airline fare rules. Upon verification, the medical waiver policy has been denied by the respective airline. The airline's response has been sent to your registered email id; kindly review the information. For any additional clarification, please do not hesitate to contact us at [protected]@easemytrip.com.

EaseMyTrip.com Customer Care

from Delhi, Delhi

Dec 24, 2023

Verified Support

Dear Customer, Greetings from EaseMyTrip! This is regards to the booking id- EMT[protected]. As per our telephonic conversation, we hope that your query has been addressed from our end. Thanks!

sanjayk72sht's [Complaint's author] reply, Jan 5, 2024

Refund due against medical emergency-Air canada case # CAS-7086414-N5G5M(dt.12/12/2023), Air India case # 01283453(dt.04/12/2023) & 0370288(dt.12/12/2023). Already sent my hospitalisation file to Air-Canada, Air-India and their booking agencies easemytrip, reservations air Canada as per their requirement to process my refund against cancellation of booking(very much in advance) but instead of repeated requests not got refund till yet even after 30 days of cancellation of booking. Made a complaint to Public Grievances Portal.
Registration No. : DOCAF/E/2023/0010976.
https://pgportal.gov.in/.

sanjayk72sht

Dec 28, 2023

It seems this company is corrupted and has no brain. This company provided one email ID with different names to communicate with CUSTOMERs to change statements for their own benefit and to make fool to CUSTOMERs.
It's extreme level of harassment by easemytrip.com. At every level their seniors are contradicting their words/statements.

This company must be blacklist. I will not spare this ### company at all and will do my best to get back my refund.

Attached copy herewith of their response reflects their melafide intentions.

EaseMyTrip.com Customer Care's response, Jan 6, 2024

Verified Support

Hi, Sanjay!

We understand your anguish in this aspect. However, as previously stated, the ticket is non-refundable per airline fare rules, and the medical waiver policy has been refused by the particular airline upon verification. The airline's answer has already been sent to the registered email address; please examine the details.

Thanks!

EaseMyTrip.com Customer Care's response, Jan 6, 2024

Verified Support