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EaseMyTrip.com — Refund due to non travel due to covid

This is regarding my travel way back in march'20 to Thailand which I could not go due to travel restrictions as per my Booking ID is EMT70655207 . EMT did not refund my airfare which was quite unfair. I got a very diplomitac revert from them & hence I am very frustrated with their services. Very unreliable & untrustworthy.
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Comments

Dear Milin Upendra Parikh, Greetings from EaseMyTrip.com! We are already working on your refund request with booking id EMT69456169. Requesting you to allow us sometime to get the same check. In case of any further assistance, please write us on [protected]@easemytrip.com Regards, Care Team.
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milinp16's [Complaint's author] reply, Dec 6, 2021
I have not received any further updates nor refund.

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