EaseMyTrip.com — Refund flight fare

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Ease my trip

I had a flight on 29/12/22, from Guwahati to pasighat via tezpur(one stop). On reaching tezpur, flight got cancelled reason being low visibility as per told by the captain and they assured us to refund full amount. I was told to cancel the flight from 'ease my trip' and claim the amount..
I have called 'ease my trip' many a times, every time tells me they are looking into it but still so far no results