[Resolved] EaseMyTrip.com — Refund for Booking no EMT71169288

Cs ashish parmar

Jun 29, 2021

Address:

New DElhi

Hi I am raising this Complaint against not Processing of Full Refund from Ease MY Trip for my Bookings whereas I have furnished full details about the refund given by Air Asia in the Months of January 2021 and March 2021, whereas the Travel Agent Ease my Trip is only giving partial refund into my EMT wallet stating that the remaining amount is in my Credit Shell with the Airline which is not actually the reason .

Also they mention that the remaining amount are cancellation charges, how can it be Cancellation charges when the Cancellation was by the Airline due to Covid 19 Lockdown .

This is a Serious Menance and attempt to fraud the customer, even after sharing multiple emails including the acknowledgment of Refund E-mail still I am not getting the refund .

Its a Painful scenario and there is no Nodal Officer to connect as well and they don't have a Escalation mail as well .

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Jul 3, 2021

Complaint marked as Resolved

Mr. Aman from Ease My Trip, rigoursly followed up to ensure my refund was done by the Company, also he has ensured that the Company will repay the remaining refund at the earliest . Regards, Ashish

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jun 30, 2021

EaseMyTrip.com Customer Care's response Dear Sir,

As per the telephonic conversation, We are getting this checked.

Verified Support

Jul 02, 2021

EaseMyTrip.com Customer Care's response Dear Sir,

I hope as per telephonic conversation your query has been resolved.