| Address: | Jayanagar Bangalore | | Website: | Easemytrip.com |
My name is azhar and my brother athar was supposed to travel with his wife and 2 kids from bangalore to srinagar on 5th august 2023 after booking a flight from easemytrip with air asia airlines. On 4th of august my brother had some urgent work and he planned not to travel and let his family only travel with the same flight. So in order to know about cancellation and refund i called easemytrip customer care around 9pm and they guided me how to cancel the ticket for single passenger and even told me that i will receive approximately 6500 as refund for the same.
So i went ahead and cancelled the flight and shortly i received an email from easemytrip that my cancellation is in process and once refund is received they will transfer the same into my account. (Screenshot of email attached).
After 16 days, i emailed them again for the refund update and i get a reply from them saying that there is no refund because this was a friends and family fare and airline rejected easemytrip request for my refund.
I was shocked to read the email because it was the easemytrip customer care who should have informed me this before cancelling my ticket. Instead they guided me nicely how to cancel the ticket and shared the refund amount as well.
Now since yesterday i am trying to contact easemytrip customer care through phone as well through email, but they are refusing to give me any refund. I am trying to explain them that i called them before cancelling my ticket and i when i was given a green signal then only i cancelled, otherwise i wouldn't have. They know it's their fault but since i am left with no option, they are harassing me and categorically refusing to help at all.
My booking id is : emt[protected]
Cancelled passenger name: athar fayaz
Plus when i cancelled using their application, there also is an option to cancel single passenger and it clearly shows the refund amount. (Screenshot attached).
Kindly help me get my refund
Thanks and regards,
Azhar fayaz
[protected]
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