[Resolved]  EaseMyTrip.com — Refund not initiated & it's been a year

I booked a bus ticket online from Easemytrip.com on 23/08/2020 from Mumbai to Jalore (Journey date: 25/08/2020, 19:20. Booking ID: EMT[protected]. On the 25th morning, I called the bus operator to confirm my boarding time and location but I was informed by the operator that the bus was cancelled for the day as it broke down & they couldn't do anything about it so my amount would be refunded back by EaseMyTrip. I then immediately called EaseMyTrip to report the issue but the call was not getting connected even after waiting half an hour so instead I e-mailed them the issue for which I got a reply saying that they are looking into the matter and they would revert back shortly.

I waited and yet didn't get the reply so I had to book some other bus locally for the same date. I called them after I reach my destination, this time I waited nearly an hour then my call got connected to customer support and I was informed by them that as soon as they clear this matter with the bus operator I would be refunded back my amount so I waited.

I didn't get anything to hear from them so I mailed them on 16/09/2020 for which they replied that my matter is being forwarded to the concerned authority and they would revert back shortly. I mailed them again on 19/09/2020 then 21/09/2020 and then 18/10/2020 for which I got the similar kind of responses that my matter is being escalated and they would revert back shortly, it had already been two months then but still they were replying the same thing on emails so I started to tweet them then on twitter but again they replied the same thing that my issue is being escalated and they would revert back shortly.

I even called them many times after that but they replied the same thing that they would revert back shortly and after almost a year on 05/07/2021, I mailed them for which I got a reply yesterday that they cannot process the refund as I had opted to travel another date with the bus operator.
After a year of torcher, they are shifting the blame on me lying about things just not to pay me back. I replied to them saying that I would take legal action against them.

I had already filed a legal complaint in the consumer forum and putting it out here too.