EaseMyTrip.com — Refund not received although processed by airline

PNR j3q9y6. Vistara flight booked through EaseMyTrip. Airline confirmed they refunded on 7th September 2020 but EaseMyTrip is not giving me my money back. I have called many many times. They keep saying they will escalate it and arrange a call back. They are just not giving me my refund. I don’t know what to do. I need help.
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EaseMyTrip.com customer support has been notified about the posted complaint.
Oct 17, 2020
Updated by Sapna Sangroula
I am completely frustrated after what EMT has made me go through. I am considering looking for legal options now. What you are doing to me should not be legally allowed.
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