EaseMyTrip.com — Refund not settled

Hello,

I had booked tickets through Easemytrip - cancelled the flight, since the airline - Vistara had cancelled the flight. It has been 13 days since cancellation, but I am yet to get the refund. Been following up for the same, the customer support has only the standard answer in 24 hours we will sort it out. 13 days up and 24 hours as per them is not yet.
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EaseMyTrip.com customer support has been notified about the posted complaint.
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Hey Rajani, we regret the delay. We would like to inform you that the refund is pending from the airline and we are already following up on this. We will process the refund as soon as we receive it from the airline. Thanks!

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