EaseMyTrip.com — Refund of cancelled flights

Address:

Jitendra Singh Woodstock School Landour Mussoorie

I had booked two flights from Dehradun to Delhi and back Delhi to Dehradun of SpiceJet through EaseMy trip Portal via pnr nos. Y9TVJF and CJRDRB respectively both the flights were canceled by the spiceJet and refunded money to EaseMytrip on 11th September but they have not given that amount to me till date. i have exchanged several mails with them but did not get the solution, I also spoke to their representatives many time and they said you are B2B customer we cannot help you our B2C customer care representative would call you and I never received call from them. when I go to their portal I could not find my booking details, until I cancel my flight bookings on ease my trip site I will not get my refund this is what their representative told me. it is very frustrating to get our money from Ease My trip. please help!