EaseMyTrip.com — Refund problem

Address:solan

I booked a spicejet flight from mumbai to delhi, got the date wrong by mistake, immediately got it canceled within an hour, directly from the spicejet themselves. Spicejet refunded the amount within a few hour as per there status and easemytrip.com also acknowledged receiving the amount, and told to cancel the flight from there website too, which I immediately did. however it is the 11th day and I still have not received the amount in my bank account.
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Hi, We apologize for the inconvenience caused to you. Kindly DM us your booking details on our whats app escalation no.[protected] so that we can assist you accordingly.
shekunsel's [Complaint's author] reply, Aug 31, 2022
i spoke with ur rep again and waited for some time and also messaged, they told me to contact my bank, which i did and my bank said no refund received. then ur rep told me to send a screenshot of my bank statement since the date of refund, which I have done, still no response.

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