EaseMyTrip.com — Refund stuck from 2 months

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Building No. - 223, Patparganj Industrial Area, Patparganj, New Delhi, Delhi, 110092

I had booked a flight ticket from Pune to Bhopal via Ahmedabad for November 14th, 2023. However, the airline, Indigo, cancelled the flight, and I received a full refund from them. Since I had booked the ticket through EaseMyTrip, I had to reach out to them to initiate the refund to my original mode of payment. They informed me that I would receive the refund within 10-12 working days, but even after making several calls and sending emails, I did not receive any positive response. Every time I called, I was told that there were issues with the payment gateway, and I would have to wait for another 10-12 days. It has been two months since the cancellation, and I have not received any money or proper communication from their team.