[Resolved] EaseMyTrip.com — Refund Value

Dinesh Jajda

Mar 5, 2022

Address:

B-1, Flat No -802, Parkwood Society, Near Suraj Water Park, Ghodbunder Road

Dear Sir/Madam, I have booked my Ticket through your Portal for First & Last time. The reason is that you are marketing Best Refund Travel agency amongst your competitors which is totally False.

I have booked my Ticket thru your portal on 2nd Mar 22 vide PNR No CQ2CWN from Mumbai to Jabalpur and Total Ticket Value was Rs.5683.Due to medical urgency at my home I have to cancel my ticket and I was shocked and surprised when I got confirmation about refund amount of Rs.2083(only 37%).

You people are doing False advertisement and cheating to Customer.

Kindly look into this and provide justice for only marginal cancellation charges.

I am working in Corporate and we value the company brand which is solely depend upon Trust & Faith.

Hope this mail will treated seriously and appreciate your confirmation through return mail about revised Refund amount.

Regards,
Dinesh Jajda.
Mob - [protected]

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Apr 8, 2022

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

EaseMyTrip.com Customer Care's response Dear Sir, We would like to inform you that your correct refund has been done from our side as per airline fare rule as the flight was confirmed and you have placed the cancellation request with applicable charges(Normal Cancellation). However, if you are looking for a full refund due to a medical emergency kindly share all the necessary documents at [protected] so that we can reverify the refund with the airline.