My flight dated today 20th May 2022 was booked via Easemytrip. While booking it cleared mentioned that I will get a refund of rs2, 560 if I cancel my flight. I was specifically looking at a refundable flight due to some health complications. Unfortunately, I had to cancel the flight. I called the carrier - Indigo airlines and they said they will be able to refund Rs. 930. I have an email from them confirming the same. When i call Easemytrip that refundable amount changes to rs.230.
While booking when it's clearly mentioned that the refund amount will be rs2560 and the airline is giving back 930... How is it that Easemytrip is not even giving back the mentioned amount, instead eating up 700 inbetween.
It's a miniscule amount but for me, it's about what is portrayed to a customer and what is delivered are two very different things.
Also, the representative was extremely hyper and impolite.
Kindly, intiate the refund that Indigo is giving and please stop eating up the money.
Flight details - Bengaluru to Pune - 20th May, PNR - SRSM4K
Highly disappointed with the company and also the way the representative handled the call. Was this information helpful? | 
Post your Comment