EaseMyTrip.com — Refusing to Full refund

nongrimbah

from SHILLONG, Meghalaya

Sep 22, 2022

Address:

New Delhi

Complaint Against Travel Agent : Ease My Trip
Booking ID: EMT[protected]
PNR: N12ZWS
Flight : Guwahati to Srinagar (Via New Delhi)
Airlines: Air Asia
Date of Journey:[protected]
Name of Passengers: 1. Harendra Singha 2. Gilbert Sohtun
On reaching Airport found Air Asia cancelled the flight and on persuation with Air Asia for several days that full refund is given to Travel agent but while trying to ask for full refund through my portal at ease my trip found that Travel agent is deducting 7000/- for two passengers ( 3500/- each) which I refused to accept and sent several emails to them but they did not accept to pay. Please do needful

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EaseMyTrip.com Customer Care

from Delhi, Delhi

Sep 24, 2022

Verified Support

Hi nongrimbah, We would like to inform you that your full refund is approved by the airline on your PNR N12ZWS, request you to kindly claim the refund amount from our self service portal mybookings.easemytrip.com. Please find the procedure below.

To claim refund of your booking.
Step1: Log-in into(mybookings.easemytrip.com) as a guest or signed-in user.
Step2: Retrieve Booking >> Claim flight
Step3: Select passenger(s) and itinerary to claim>> Choose your reason to claim refund >> Check Refund>> Claim Refund