[Resolved]  EaseMyTrip.com — Regarding delay in refund for ticket cancellation

I booked a bus ticket (number AU[protected]) and cancelled it due to personal reasons. Typically service providers such as makemytrip, yatra, etc. take a cancellation charge and refund the remaining to source account directly. Easemytrip delays the refund and directly puts it in the easemytrip wallet without asking for any confirmation from the customer whether they are ok to refund in the wallet. And they provide an option to transfer the wallet money to bank account in their website. They mention that this link works only in the website and not in the mobile app. But it is exactly the opposite. The link opens only in the mobile app and not in the website. And they want the bank passbook copy or cancelled cheque leaf or estatement to refund the money. After giving the account number in the textboxes provided, why do they need the cancelled cheque leaf which may contain other important personal information. And only after 7 to 10 days they may refund the money (I am still waiting for that). I don't know if this is some kind of scam to delay the refund and get some interest benefits for easemytrip