EaseMyTrip.com — Regarding the ticket refund amount

I have booked the ticket with booking ID IMT[protected] through ur website from Delhi to Canada over Japan airline.
In the last moment boarding pass desk was denied to travell because of transit visa required o[censored]SA, though, I have canada visa and regarding the transit visa website were not validated at the booking time as if it was required then why not taken the detail of that at booking time so that will not proceed my booking.
Resulting that at last moment we have to booked another ticket in rush by another airline and cancelled the above ticket.
My concern is regarding the refund amount has not processed as expected as It was the website flaw or was intentional.
This is request to you please processed the refund with nominal cancellation charges so that going forward can maintain the relationship with ur website for going forward booking in future.

Anticipating positive response you soon.

Thanks,
Harsimran
[protected]