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EaseMyTrip.com — Reschedule payment failed

I was rescheduling my flight but the site got stuck couldn't completed the payment and now it's showing Failed in the status... Neither I'm able to reschedule the flight nor I'm able to cancel the flight
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Dear Sir, We would like to inform you that refund of INR 1178/- has been initiated from our side on 3ed Jan 23 in your same mode of payment which will be credited to you within 5-7 working days.
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