[Resolved] EaseMyTrip.com — reverse booking by emt

Aplam

from Bengaluru, Karnataka

Address:

,Neeladri Road, 560100

We had booked round trip flight thru ease my trip indicating date of journey on 18 july 2019 from bangalore to pune and return journey on 22 july 2019 to bangalore. But the ease my trip executive had done the reverse booking i. E. Onward journey from pune to bangalore on 18 july and return journey to pune on 22 july 2019. Tonight we checked the mail and ticket and found out the wrong booking. I spoke to the ease my trip executive tonight and he said it is too late to rectify the error and i was constrained to cancel the tickets. I am a regular customer of ease my trip. This wrong booking by your executive has put to me in financial loss and a lot of stress. As a senior citizen, we are deeply pained.
My ease my trip booking i d was emt59535153. Kindly look into the matter and compensate me adequately.

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Aug 28, 2019

Complaint marked as Resolved

EaseMyTrip.com customer support has been notified about the posted complaint.

Verified Support

Jul 18, 2019

EaseMyTrip.com Customer Care's response Dear Sir,

Greetings from Easemytrip!

As the booking Id which you have provided (EMT[protected] that is incorrect.However in a complaint you have mentioned that you have made the booking from Bangalore to pune but the booking ID which you have mentioned the sector reflected was from Bagdogra to kolkata So kindly share us the correct details on our whatsapp escalation no. [protected].

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Comments

hemlatagupta22

from Mumbai, Maharashtra

I have just booked a round trip ticket to goa. Full amount has been debited from my account but the Confirmation mail states 'flight status pending'. Kindly advice if the tickets will get confirmed or will the amount be reversed into my account.

Data of incident: 24.07.2019
Booking Id: EMT60960265