[Resolved] EaseMyTrip.com — They cancelled my bookings without my permission

[Resolved] EaseMyTrip.com — They cancelled my bookings without my permission

S Shreyas2305

Hi i have done bookings on the portal for april 24th due to lockdown my flight was cancelled. Pnr number u72lhp and jytexd. I had requested for full refund after awhile the backend team had made a mistake of requesting for cancellation. I was almost charge the complete fare cost for the mistake done by easemytrip. So i wanted my pnr number back or easemytrip to pay me the cancellation fee charged for me as it was their fault for requesting for cancellation without my permission. As supreme court had ordered for airlines to full refund for flights cancelled during lockdown so i had requested for full refund instead their team requested for cancellation and i have been charged for cancellation. +3 photos Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved EaseMyTrip.com customer support has been notified about the posted complaint. Sep 16, 2020 Updated by Shreyas2305 I have recording of their agent also who tells their backend has done it to ask refund from airlines they are not ready to accept the mistake and solve the mistake. I have both airlines and easemytrip executive call recording. I have mailed them but no action or respond have been taken. Sep 17, 2020 Updated by Shreyas2305 The airlines mail Verified Support Sep 17, 2020 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings from EaseMyTrip.com! As checked refund already has been processed to you as per airline cancellation policy, as checked there is no full refund received from the airline yet. All reservations done through our website are as per the terms and conditions of the concerned airlines. Any modification, cancellation and refund of the airline tickets shall be strictly as per the policy of the concerned airlines and we deny all liability in connection thereof. EaseMyTrip Team E Mail: [protected]@easemytrip.com [protected]/[protected]Available 24X7) Sep 19, 2020 Updated by Shreyas2305 Below is the credit note Verified Support Sep 23, 2020 EaseMyTrip.com Customer Care's response Dear EaseMyTrip patron, Greetings from EaseMyTrip.com! As checked refund already has been processed to you as per airline cancellation policy, as checked there is no full refund received from the airline yet. If airline informed you that remaining refund would be process, It may take 2-3 weeks to update on the same from airline. All reservations done through our website are as per the terms and conditions of the concerned airlines. Any modification, cancellation and refund of the airline tickets shall be strictly as per the policy of the concerned airlines and we deny all liability in connection thereof. EaseMyTrip Team E Mail: [protected]@easemytrip.com [protected]/[protected]Available 24X7)
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