EaseMyTrip.com — Ticket confirmation not received

I booked ticket from Srinagar to Chennai for 19 August but did not get any confirmation although the amount was debited. I received the following message on whatsapp :

Dear Mr Zaid Ahmad,

Due to some technical issues at airlines's end, We haven't yet received booking response for your Flight Booking for Srinagar to Chennai on Fri-19Aug2022.

Booking ID: EMT[protected]
Booking Status: Pending

Total Amount: Rs.15407
Payment Status: Confirmed

Please wait for next 20 minutes so we can verify and and update the final booking status, In the meantime please don't book again as you may end up booking twice.

To check your booking and payment status, click: https://emt.bz/AYMKV

Care Team,
EaseMyTrip.com
Phone:[protected]
Email: [protected]@EaseMyTrip.com
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EaseMyTrip.com customer support has been notified about the posted complaint.
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Dear customer, We have already sent you the ticket on your registered email [protected]@gmail.com
with booking ID--EMT[protected]

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