EaseMyTrip.com — Ticket Fare increased by Airline which Easemytrip is asking me to pay after my payment

Address:

Churchgate

I have booked a Chennai to Mumbai flight for 12 June for 8 pax. Fare was given by Easemytrip was Rs. 29344/- which I paid online. I got the email from easemytrip.

After one hour the customer care person called me saying that you need to pay Rs. 20, 000/- fare difference, I asked why so she explained that the fare is revised by Airlines. My simple question was that you gave me a fare which I paid, after that fare increase is not my problem. The lady argued and disconnected the phone.

I have booked around 29 more tickets on the same flight. I need my ticket for the same fare which I paid or else compensation for my loss for all 36 tickets.

At 03.56 on 02.03.2022 below email received.
Greetings from BugetTicket.in !!

With reference to your booking, We tried calling you to inform you of the same however your number is not getting connected.

We are really sorry for your recent booking experience with us. That should never have happened, and we understand how frustrating this must be for you. We would like to inform you that your booking is NOT confirmed with us due to non-availability of fares.

The fares which reflect on our site are as per the airline's inventory are subject to change as per any real-time changes in the pricing/inventory of the respective airline.

Kindly advise if you wish to have any alternate option (it may include the fare difference) or else advise us to initiate the full refund against your pending booking.

Chennai →Mumbai on Sun, Jun 12th 2022 02h 15m

SpiceJet
SG-678-737
Jun 12, Sun, 06:25
Chennai, India
Chennai Arpt
Terminal 1
Non-Stop
Jun 12, Sun, 08:40
Mumbai, India
Chhatrapati Shivaji Maharaj International Airport
Terminal 2
02h 15m
Economy, Free Meal, Refundable

SME
: (Adult) Check-in : 15 Kg, Cabin : 7 Kg

Thank you

Best Regards - Rakhi

BudgetTicket HelpDesk
P:
+[protected]
A:
912, 9th Floor, Krishna Apra Business Square,
Netaji Subhash Place, Pitampura, Delhi - 110034
E:
[protected]@budgetticket.in

At. 04.01 pm on 02.03.2022 I received email for Transaction Rejected.

[protected]@easemytrip.com
16:05 (16 minutes ago)
to me, care

Dear [protected]@gmail.com,

The following itinerary has been rejected due to non-availabilty of seats in the same class booked by you.

Your amount would be Refunded automatically.

In case of any Query, Please contact EaseMyTrip customer care at[protected] or[protected].

Booking ID - EMT95636490
Booking Date - Wed02 Mar 2022
Issuing Time - 16:04
Outbound Flight Details
Air India
672 Chennai 15:20
Sun-12Jun2022
1 01h 50m Mumbai 17:10
Sun-12Jun2022
2

Title Passenger Name Status GDS PNR Airlines PNR Ticket Number Basic Fare Taxes Total Fare Baggage Weight
Mrs POONAM PRITAM GILBILE Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss VED SAURABH JADHAV Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss AVNI RAMESH KAMBLE Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss SANVI NINAD GAONKAR Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
MSTR ADVAY AMOL SAKPAL Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
MSTR TANISH MANESH SHIRKAR Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss ADVITA SANDESH JADHAV Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Miss VAISHNAVI SANKET KAMBLI Rejected Label ------ --- 3020.00 648.00 3668.00 25.00 KG
Fare Details
Basic Fare 24160.00
Taxes & Other Charges 5184.00
Discount (-) 0.00
Insurance Fee: (+)0
Total Fare 29344.00
Terms & Conditions
Cancellation Policy for Flight AI
Before Departure :
Cancellation Service Fee. -
Date change penalty applicable before departure. - as per airline rules
Cancellation penalty applicable before departure. - as per airline rules
Baggage allowance for Adult - as per airline rules
Baggage allowance for Child -as per airline rules
After Departure:
No change or cancellation permitted
Changes/cancellations are subject to 04 hr prior to flight departure
If you are booking a special discounted return fare then both flights have to be cancelled/changed together
Airline Contact Information
AirLine : AI and Contact No : [protected],[protected]
+[protected]
Please reference the Airline PNR Number when communicating with the airline regarding this booking.

How can they refund me without my concern?

This is just makint counsmer fool. Their customer care persons are too annoying and no manners just hopeless.