[Resolved]  EaseMyTrip.com — Ticket Refund & Unloyal Customer Services

Dear [protected]@https://www.consumercomplaints.in

I'm filing this complaint on the fake and lousy service offered by EaseMyTrip com. regarding the refund issue of my flight ticket. I've booked one refund ticket from EaseMyTrip com. Due to some private issue, I could not be able to take the reserved flight on time, and I had asked for a refund service by contacting some staff working at this agency prior to the departure of flight. The first agent I had got in touch was a lady, she told me my ticket was supposed to have the property of being refunded according to their policy (although I didn't record her voice via cell phone, yet I've remembered her words very clearly) However, after the first conversation, She informed my ticket could only enjoy the service in change of date with additional expenses instead of concellation&refund when we had the conversation for second time, I also checked it with her colleague, one gentleman, his reason was even more ridiculous, he told me the refund policy was only valid for partial journey instead of the entire trip, thus my ticket could not be refunded. To be honest, I've never ever encountered with such irrational, non legitimate and terrible service through my entirely previous life. If it was not refunded, then I guess the information shouldn't appear on the online system of EaseMyTrip com. when I had chosen to book it at first place. However, if it had shown the correct information and I guess this agency was supposed to be responsible for the reasonable appeal from me as a client. That was the correct way to deal the business in a rational way. As a matter of fact, something which turned out to be even more ludicrous was the ticket information had been already falsified with non-funded property when I logged in my account afterwards. According to the final respond from this agency, It has shown the cancellation service could only be done within 24hrs before the flight departure. As everything demonstrated in the materials I attached, I've tried my best to contact them way before their valid policy time. And this is the exact reason why I've decided to hand in this complaint regarding their irresponsible, counterfeit and extremely contradictionary service. I'm asking for the help from you to teach this agency a lesson about how they are supposed to behave in a genuine way to treat their client in order to have a logic, sincere and responsible way to run the sustainable business. Thank you for your time and looking forward to receiving your help to handle the dispute in between me and this agency.

BRs,
Jin Zenghui
+[protected]

P.S. regardless of the original money refund, With your help, I would also like to obtain either their sincere apology or possible compensation for mental distress after such a long period of effortless struggling against them. I would really appreciate it with your consideration and action.