EaseMyTrip.com — Unauthorized deduction of penalties and convenience charge | |||||
Booking ID - EMT[protected], PNR - 6E3JEY Dear Sir/Madam, I have sent various correspondence regarding the refund of Airline penalties of Rs. 5000/- and Convenience Fees Rs. 1, 798/- associated with Booking ID - EMT[protected], PNR - 6E3JEY.However, there is no response from your customer service email address- [protected]@easemytrip.com To facilitate the resolution process and to escalate the matter with Air India I kindly request that you provide me with the communication received from Air India detailing the aforementioned charges. Having this documentation will assist me in presenting a comprehensive case. I understand the importance of maintaining clear records, and I appreciate your prompt assistance in this matter. If there are any additional steps or information required from my end, please do not hesitate to inform me. Was this information helpful? | |||||
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EaseMyTrip.com customer support has been notified about the posted complaint. | |||||
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+91 11 4303 0303
+91 11 4313 1313
460, F.I.E Patparganj Industrial Area, New Delhi, Delhi, India - 110092
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We regret the inconvenience caused to you. Further, we have tried calling the registered mobile number, but the incoming facility is not available.
Moreover, we have already initiated the refund of INR 50796/- on 25 Oct 2023 (Refund ARN:[protected], INR 100356/- 22 Nov 2023 (Refund ARN:[protected], and INR 4292/- (Refund ARN:[protected].
In addition, as you have faced the inconvenience, we are waiving the convenience and cancellation service of INR 1798/- + 1000/- which you will receive in your same mode of payment within the next 5-7 working days.
Plus, please find the attached for your reference. We hope that your query has been addressed.
Thanks!