Driver:
1) He came one hour late from the reporting time.
2)His car was bubbling and shaking, we requested him to get it checked, but he only got it checked and repaired after giving us a horrifying ride for a 100 KMS.
3)He had no money in his pocket, we have to give him money for the petrol twice, we recharged his phone on his request, for everything he was time and again asking money.
4)The driver started speaking to someone when were nearing Delhi, about 70 kilometers, and was asking someone to meet him on the way. After a couple of calls to the person, we(me and my wife) checked with the driver as to who was the person he was talking to and what was his business with him on our way back.
To this he responded that he had some medicines with him which were to be delivered on the way (near Delhi) to the person.( we were shocked and fearing as to what type of drugs was he carrying with himself)
5)After a while he again stopped on the highway saying that his car had some technical issues, he checked the car, and then started to drive slow quoting that there was an issue with the car, after a while he took the by lane and again started talking to the same person, We now started fearing somethin amiss and requested him to get on the highway, but he was continuously driving and talking over the phone trying to avoid any conversation with us.
Our fear started to grow and my wife was really panicking, we thought of contacting the police, but then had nothing substantial against him.
Suddenly we saw him pulling the car to another small lane which was under construction and there were no lights and no one on that road( he was still on the phone), we started yelling at him to stop the car and get to the highway to which he paid no heed and kept talking to the person as if he was nearby. Suddenly the car stopped and we saw that the road was blocked by a road roller and there was no where else to go .
Me and my wife took that opportunity and left the car and climbed the highway leaving our luggage in the car itself, fearing for our lives, and this fellow din't care and kept talking over the phone. I left my wife alone on the highway and went to him asking to give my luggage.
I took the luggage, paid him his dues and booked an UBER, the driver din't know about my destination at Delhi( East of Kailash), showed his unwillingness to go. After waiting for about 15-20 minutes at the highway an Auto Driver agreed to drop me off to Delhi border, where I had to higher another auto and reach my home by 9.00PM.
Ease My Trip Team:
1) I did not receive any intimation( even after paying in advance and getting the above booking ID) on the day of my travel, about the taxi number or contact details etc.
The driver called me at 10.00am on the day of my travel and intimated that he shall arrive one hour late.
2) On my way back when I called the customer support I spoke to the lady at the call center and she put my call without solving/listening to my issue on hold( I have recording of the same), after listening to the music for some5-10 minutes and the call got disconnected and i never received a call back.
3) After reaching home we again contacted (the what's app number was not working, its pathetic- I have the what's app conversations with me) the call center and spoke to a team leader Mr.Ayush, he felt sorry about our ordeal, my wife asked him to let us know what action would be initiated in the case ...we haven't received any response from the team as yet.
We had a horrifying experience yesterday, wherein wither we could have lost our life/or looted/ or some un toward incidence would have happened (since my wife was along) but the Ease My Trip Team are not bothered.
For whatever advertisements which we see on various platforms regarding safety, convenience, etc etc of Ease My Trip ...I will not dare to take another booking not only from Ease My Trip but from any other site in future.
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